Frequently Asked Questions

Please do not enter random numbers to avoid permanently locking the SIM card. You can obtain the PUK code by visiting the nearest Rcell center or by sending a request directly through the Rayied app.

You can easily access SelfCare services through any browser using the link https://my.rcell.me and enjoy all the features.

We provide an instructional video that explains the steps to activate the SIM card and configure its settings completely to ensure a smooth and efficient user experience.

The Faza service allows you to send offers to your friends, relatives, or any number easily through simple steps in the SelfCare app: Plans → Faza → Select offer → Enter number.

You can easily transfer credit using an instructional video that explains the process step by step to ensure quick execution and ease of use.

The Auto-Renewal feature automatically renews your plan before it expires, provided you have enough points. The renewal is based on the last plan you activated, ensuring uninterrupted service.